Privacy policy
Last Updated: 15 December 2025
Soft Play Supplies (“we”, “us”, “our”) is a trading name of Total Leisure Group. We operate the website https://softplaysupplies.com (the “Site”). We are committed to protecting your privacy and handling your personal data in a transparent and secure way.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our Site or purchase from us.
1. Who we are
Business Name: Soft Play Supplies
Company: Total Leisure Group
Address:
Unit B3 Mardy Trading Estate
Swansea
SA4 4HJ
United Kingdom
Email: hello@softplaysupplies.com
Phone: 01792 439436
2. Information we collect
We may collect the following types of information:
a) Personal information
When you place an order, create an account, contact us, or sign up for updates, we may collect:
- Full name
- Email address
- Phone number
- Billing and delivery address
- Payment details (processed securely by third-party payment providers)
- Order history
b) Automatically collected information
When you browse our Site, we may automatically collect:
- IP address
- Browser type and device information
- Pages visited and time spent on the Site
- Cookies and usage data
3. How we use your information
We use your personal information to:
- Process and fulfil orders
- Deliver products and services
- Communicate with you about orders or enquiries
- Provide customer support
- Improve our website, products, and services
- Send marketing communications (only where you have consented)
- Meet legal and regulatory obligations
We do not sell or rent your personal data to third parties.
4. Cookies
Our Site uses cookies and similar technologies to:
- Enable essential site functionality
- Remember your preferences
- Analyse website traffic and performance
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.
5. Sharing your information
We may share your information with trusted third parties only where necessary, including:
- Payment processors
- Delivery and courier services
- Website hosting and analytics providers
- Email and marketing service providers
These third parties are required to keep your information secure and use it only for the purposes agreed.
6. Data security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. While we take security seriously, no online transmission is completely secure.
7. Data retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and tax requirements.
8. Your data protection rights (UK & GDPR)
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict processing
- Withdraw consent for marketing communications
To exercise any of these rights, contact us at hello@softplaysupplies.com.
9. Children’s privacy
Our Site is not intended for children under the age of 16. We do not knowingly collect personal data from children.
10. Third-party links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
11. Changes to this privacy policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly.
12. Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Email: hello@softplaysupplies.com
Phone: 01792 439436
Address:
Unit B3 Mardy Trading Estate
Swansea
SA4 4HJ
United Kingdom
